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Do you ever wish you could see a role in action before entering that field? If you’re wondering what a customer service rep does, like communicating with clients in person and over the phone, then learning about the daily life of a customer service representative could help you decide if this is the career for you.
In this video, we follow Korina, a customer service representative at a doggy daycare and boarding facility, as she shows you what a day in the life of a customer service rep is actually like, including work hours, work environment and job duties. She’ll even share the skills and education needed to be successful in the role.
0:13 Education and experience
0:42 Arrive at work
1:09 Client Call
2:06 Skills in action: Empathy
2:19 Tour of Doggy Daycare
3:17 Customer checkouts
3:50 Focusing on one task at a time
4:21 Customer service in action
5:24 Advice for anyone interested in customer service
If you enjoyed this episode, check out more of our a day in the life series playlist here: https://www.youtube.com/playlistlist=PL6qIzGkkiXFFb5ck2zmUDnI7nhN7rFZX9
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The information in this video is provided as a courtesy. Indeed is not a legal advisor and does not guarantee job interviews or offers.
Indeed compensated this participant for sharing her story.
*Comscore, Total Visits, September 2021
**Google Analytics, Unique Visitors, February 2020
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11 Ways to Deliver Excellent Customer Service: https://go.indeed.com/42N6KP
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